Free Shipping Information
Free Ground Shipping is available for orders that total $300 after discounts and before tax.
If you’d like your order to arrive sooner, you can request an Express Shipping Upgrade by leaving a note at checkout.
Once your order comes in, our team will:
- Find the Express rate for your shipment
- Subtract the Ground rate your order qualified for
- Send you a quick invoice for the difference
After you approve the upgrade by paying the balance invoice, we’ll ship your order using the faster service.
If you choose not to pay it and default to the ground service, simply ignore the balance invoice and reply via email to ship ground.
~*~NEW~*~ Express Shipping Discount
For orders OVER $2000 (after discounts and before tax) we will cover up to $20 towards an express shipping upgrade.
Once your order comes in, if it is over $2000 our team will:
- Find the Express rate for your shipment
- Subtract the Ground rate your order qualified for
- Subtact up to 20 additional dollars.
- Send you a quick invoice for the difference if the $20 doesn't cover the full amount.
After you approve the upgrade by paying the balance invoice, we’ll ship your order using the faster service.
Please Reach Out - We're Happy to Help!
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Call or Text 1-250-253-1264
Phone support is available 8am–4pm PST, Monday–Friday, except BC Stat Holidays. You can also text us for quick questions.
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Online Chat
Use the Chat box at the bottom of the page. We are able to answer between 9am-3:30pm PST Monday - Friday.
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Email
You can always email us using the link below, and we’ll get back to you promptly between 8am–4pm PST, Monday–Friday.